Shipping policy
Shipping Policy
At Hudson Thread we aim to provide reliable, transparent shipping on every order. Please review the details below before ordering.
Who we are & how we ship
This website is operated by Hudson Thread and serves customers in the United States. We work with international fulfillment partners in Asia and ship directly to you — cutting out middlemen so we can offer competitive prices. Because orders ship internationally, please review the delivery times below before ordering.
Shipping Overview
| Detail | Policy |
|---|---|
| Shipping Cost | FREE SHIPPING (USD 0) |
| Order Cut-off Time | 8:00 PM EST |
| Processing Time | 1–3 business days (Mon–Fri) |
| Delivery & Transit Time | 7–10 business days (after processing) |
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking link to follow your delivery.
Lost packages
If your order hasn't arrived within 30 days of the shipment date, contact us at info@hudson-thread.com. We'll investigate and, if the package is confirmed lost, issue a full refund or send a replacement.
Returns & damages
If your item arrives damaged or incorrect, or you're not satisfied, contact us within 30 days of delivery at info@hudson-thread.com. See our Refund & Return Policy for full details.
Important notes
- We are not responsible for courier delays outside our control.
- Customers are responsible for accurate delivery details at checkout.
- Failed deliveries due to incorrect or incomplete addresses may incur additional shipping charges.
Customer support
Mon–Fri: 9:00 AM – 5:00 PM (EST) · Sat & Sun: Closed
Email: info@hudson-thread.com · Or use our contact form.
We aim to respond within 24 hours on business days.