Shipping policy

Shipping Policy

At Hudson Thread we aim to provide reliable, transparent shipping on every order. Please review the details below before ordering.

Who we are & how we ship

This website is operated by Hudson Thread and serves customers in the United States. We work with international fulfillment partners in Asia and ship directly to you — cutting out middlemen so we can offer competitive prices. Because orders ship internationally, please review the delivery times below before ordering.

Shipping Overview

Detail Policy
Shipping Cost FREE SHIPPING (USD 0)
Order Cut-off Time 8:00 PM EST
Processing Time 1–3 business days (Mon–Fri)
Delivery & Transit Time 7–10 business days (after processing)

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking link to follow your delivery.

Lost packages

If your order hasn't arrived within 30 days of the shipment date, contact us at info@hudson-thread.com. We'll investigate and, if the package is confirmed lost, issue a full refund or send a replacement.

Returns & damages

If your item arrives damaged or incorrect, or you're not satisfied, contact us within 30 days of delivery at info@hudson-thread.com. See our Refund & Return Policy for full details.

Important notes

  • We are not responsible for courier delays outside our control.
  • Customers are responsible for accurate delivery details at checkout.
  • Failed deliveries due to incorrect or incomplete addresses may incur additional shipping charges.

Customer support

Mon–Fri: 9:00 AM – 5:00 PM (EST) · Sat & Sun: Closed
Email: info@hudson-thread.com · Or use our contact form.
We aim to respond within 24 hours on business days.