FAQ
Frequently Asked Questions (FAQ)
How can I contact Hudson Thread?
By email at info@hudson-thread.com or through our contact form, Monday–Friday 9:00 AM – 5:00 PM (EST). We aim to respond within 24 hours on business days.
Do you ship worldwide?
We currently ship within the United States only.
Where are products shipped from?
We work with international fulfillment partners in Asia and ship directly to you. By cutting out middlemen, we can offer better prices — and because orders ship internationally, please allow the delivery times noted below.
Can I change or cancel my order?
Changes and cancellations must be requested within 12 hours of placing your order by emailing info@hudson-thread.com. After that, the order may already be in processing and changes can't be guaranteed. Once delivered, you can request a return under our Refund & Return Policy.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and Google Pay. All payments are processed securely through encrypted systems.
When will my order be processed?
Orders are processed Monday–Friday within 1–3 business days, excluding public holidays. Allow extra time during peak or promotional periods.
How long does delivery take?
Estimated delivery within the US is 7–10 business days after processing. Because items ship internationally, transit times may vary with customs, courier, or weather conditions.
What if I don't receive my order?
If your order hasn't arrived within 35 days of the shipment date, email info@hudson-thread.com. We'll investigate and, if the package is confirmed lost, issue a full refund or send a replacement.
How do I return an item?
Email info@hudson-thread.com to request a return. Returns must be authorized before sending — we'll provide the correct return address with your authorization. Defective or incorrect items should be returned before a refund is issued; you may also request a replacement instead. See our Refund & Return Policy.
What if my item is defective, incorrect, or damaged?
Contact us right away with (1) your order number, (2) clear photos of the item, and (3) a short description of the issue. We'll arrange a replacement or refund and cover return shipping for faulty or incorrect items.
When will I get my refund?
After we receive and inspect your return, refunds are issued to your original payment method within 7 business days. If you don't see it after that, check with your bank or card provider, as posting times vary.
Security & privacy
Your privacy and security matter to us. We use secure, encrypted payment processing and handle personal information in line with applicable United States privacy laws, including state privacy regulations such as the CCPA where applicable. See our Privacy Policy.