1. Refund & Return Policy

At Hudson Thread, your satisfaction matters to us. This policy explains our return, refund, and cancellation terms in line with applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

How we ship

Hudson Thread works with international fulfillment partners in Asia. By sourcing and shipping directly, we cut out middlemen and pass the savings on to you. This means orders ship internationally, and the return process below is designed around that.

Returns

You may request a return within 30 days of delivery. To start a return, email our customer support team at info@hudson-thread.com with your order number and the reason for the return. We'll reply with return authorization and the correct return address before you ship anything back. Returns must be authorized first so we can route them to the right location.

Return shipping is the customer's responsibility, except when the item is faulty, damaged, incorrect, or not as described — in those cases we cover the return shipping cost.

Quick Overview

Action	Timeframe
Order changes or cancellations	Within 12 hours of placing order
Inspect & report delivery issues	Within 24 hours of delivery
Request a return	Within 30 days of delivery
Refund processing	Within 7 business days after inspection

Your consumer rights

Nothing in this policy limits the rights you have under applicable US federal and state consumer protection law. You may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, materially different from its description, or not of acceptable quality.

Order changes & cancellations

Changes or cancellations must be requested within 12 hours of placing your order by emailing info@hudson-thread.com. After this window, the order may already be in processing and changes can no longer be guaranteed.

Restocking fees

We do not charge restocking fees.

Refunds

Once we receive and inspect your return, we process your refund within 10 business days. Refunds are issued to the original payment method used at checkout. You'll receive an email confirmation when the refund is completed. Your bank or payment provider may need additional time to post the funds.

Return conditions

• Items must be returned in original condition and original packaging, including all accessories.
• Products must be unused, except where inspection is reasonably required.
• Items must be securely packaged to prevent damage in transit.
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund may apply where permitted by law.

Responsibility

Please inspect your order within 24 hours of delivery and report any issues promptly. We are not responsible for loss or damage that occurs during return shipping arranged by the customer.

Address changes

If you need to update your delivery address, contact us immediately at info@hudson-thread.com. We'll make every reasonable effort to update it, but changes cannot be guaranteed once an order has been processed.

Undeliverable packages

If a package is returned due to an incorrect address, refused delivery, or failure to collect, we may charge reasonable return and reshipping costs.